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Shipping & Returns

Return Policy

  • Resale costumes are final sale
  • TurnMaster and Dancing Diva Turning Boards are final sale
  • All sale items usually identified by "Originally" or "Was" notices are final sale. All Mystery Bags are final sale.
  • Exchanges & Returns are valid up until 21 days from the original purchase date
    • A credit will be added to your account for purchases on the Site at full value of the returned item (as long as it meets the return criteria). 
    • If you are requesting a refund within the 21 day period, the value of the item(s), less at 15% restocking fee, will be refunded to you.
  • Refunds will be issued in the original form of payment only.
  • If promotional item(s) are provided with the purchase of an item, they must be returned with the purchased item to receive full credit. 
  • Exchanges and refunds are ONLY offered on unworn, unused, and unwashed products. Tags must be attached. Soiled, worn, damaged or laundered items MAY NOT be returned and WILL NOT be accepted.
  • All Shipping & Handling fees are non-refundable, unless an item is damaged or defective. Customer is responsible for all return shipping charges. We recommend using an option that provides tracking and/or insurance on your shipment. If a return/exchange is lost in the mail/damaged upon return, customer assumes responsibility.
  • Sadie Jane is FCA out of Phoenix, Arizona and assumes no responsibility once a package is in the possession of the carrier. 
  • Sadie Jane Dancewear reserves the right to refuse any return not meeting any or all of these requirements.

 

How to make a Return

  • Email sales@SadieJane.com up to 21 days after your purchase. Once a Return Authorization Number is provided, ship the item(s) you are returning to the address listed below.
  • Returns require around 7-10 business days to process.
  • Refunds/Store Credit will be issued when returned merchandise has been received. Merchandise must be in its original condition.
  • Customers will be notified via email when their return has been processed and a credit has been issued to the original form of payment.
  • Any merchandise returned for a refund without notification via email will NOT be processed.

 

Send Returns & Exchanges to the following address:

Sadie Jane Dancewear
7055 E Sweetwater Ave.
Scottsdale, AZ 85254

 

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